We had few customers inquiring about deformed or melted cosmetics, especially lipsticks.
Such items are weak in high temperature so they may melt and deform during delivery, mostly due to heat coming from a plane engine. In other cases, they're also affected by the temperature/weather gap from place to place.
In such cases, customers need to contact our customer service center as soon as they have received their package.
Please send us a photo of the damaged cosmetic/s on email@example.com as soon as you receive the item/s so that we can assist you immediately.